Activation and deactivation currently unavailable
Update - Activation and deactivation for standalone and network licenses is currently unavailable. We continue to work with our third party vendor to identify the issue and find a solution. Licenses already activated will continue to run.
Mar 06, 2026 - 14:44 PST
Investigating - Activation and deactivation for standalone and network licenses is currently unavailable. We are investigating the issue. Licenses that are already activated will continue to run.
Mar 02, 2026 - 13:15 PST

About This Site

Welcome to the CSI's status page for real-time information on systems performance. Here you will find live and historical data about our licensing systems and Customer Center. If there are any interruptions to our service, a note will be posted here.

LICENSING | Cloud Sign-in Operational
LICENSING | Cloud Key Operational
LICENSING | On-Prem (Standalone or Network) Partial Outage
LICENSING | Trial Operational
WEBSITE | Customer Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Cloud Sign-in Licensing and the CSI Customer Center are down. We are investigating the issue.
Resolved - This incident has been resolved.
Mar 12, 06:27 PDT
Identified - Cloud Sign-in Licensing and the CSI Customer Center are experiencing degraded service. We have identified the issue and are working on a permanent fix.
Mar 12, 04:37 PDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

Unresolved incident: Activation and deactivation currently unavailable.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Cloud Sign-in Licensing and Customer Center Down
Postmortem - Read details
Mar 4, 06:33 PST
Resolved - This incident has been resolved.
Mar 2, 09:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 09:38 PST
Identified - The issue has been identified and is related to a cloud infrastructure outage.

CSI software using Cloud Sign-in Licensing should now work.
Mar 2, 06:48 PST
Investigating - Cloud Sign-in Licensing and the CSI Customer Center are down. We are investigating the issue.
Mar 2, 04:33 PST
Mar 1, 2026

No incidents reported.

Feb 28, 2026
CSI Customer Center Maintenance Scheduled
Completed - The scheduled maintenance has been completed.
Feb 28, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 00:00 PST
Scheduled - The CSI Customer Center, Cloud Monitor tools, trial licenses and Cloud Sign-in license checkout may be unavailable for a portion of this time.
Feb 23, 14:16 PST
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